Stay Informed: Essential SMS Terms & Your Benefits Explained!

Terms & Conditions

By providing your phone number to Mechanics on Wheelz and clicking submit, you agree to receive automated text messages from Mechanics on Wheelz related to service visits, new bonuses, offers, and special deals. Consent to receive text messages is not required as a condition of any purchase.

Terms and Conditions

SMS TERMS & CONDITIONS

Your use of this Short Message Service or SMS text messages (the “Service”) constitutes your agreement to these Terms and Conditions. Please read carefully these Terms and Conditions before subscribing to the Service. Our Privacy Policy and Terms of Use also apply to your use of the Service. We may amend these Terms and Conditions and modify or cancel the Service or any of its features without notice. Any such modifications will be effective immediately upon posting the updated version. By continuing the use of the Service, you agree to these modifications. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your mobile operator. Message & Data Rates May Apply.

ABOUT THE SERVICE

By signing up for the Service, you agree to receive recurring marketing text messages via the use of an automatic telephone dialing system, or autodialer, from Mechanics on Wheelz. Promotional messages may include alerts regarding service visits, bonuses, offers, retailers, and special deals. Consent to receive text messages is not required as a condition of any purchase. STOP, UNSUBSCRIBE, CANCEL, QUIT, or END to 240-801-3600 to unsubscribe. Message and data rates may apply.

UNSUBSCRIBING FROM THE SERVICE

To stop the service and cease receiving text messages at any time, please text STOP, CANCEL, UNSUBSCRIBE, QUIT, or END to 240-801-3600, 301-301-3665 You’ll receive a one-time opt-out confirmation text message. After that you will not receive any future messages unless and until you re-subscribe to the Service.

You agree to provide us with a valid mobile number. If you change your mobile phone number, you agree to opt out of the Service prior to changing or relinquishing your mobile number.

OPTIONAL: The Service may not be available for all service providers or for all devices. The mobile operators participating in the Service include, but are not limited to AT&T, Sprint, Virgin Mobile, T-Mobile (T-Mobile is not liable for delayed or undelivered messages), MetroPCS (GSM), U.S. Cellular, and Verizon Wireless. If your mobile operator is not participating, you will not receive a reply to your messages. Some operators may not support some services. Pre-paid users may not be able to participate. Please check with your mobile operator. We make no representation, warranty or guarantee that a particular wireless service provider will enable you to participate in the Service. We may, in our sole discretion, add or delete a cellular carrier at any time, with or without notice.

Should you choose to exercise your right to delete your personal information under the California Consumer Privacy Act of 2018 and its implementing regulations (collectively, the “CCPA”), your phone number will be deleted and you will no longer receive recurring marketing messages. Once your phone number is deleted, you will no longer be subscribed to the Service.

HELP

For help or questions about the Service, reply HELP to any text message from the Service and follow the prompts. For additional support contact us at 240-801-3600.

INDEMNITY

You agree to indemnify, defend, and hold us harmless from any third party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own or that you relinquish without unsubscribing from the Service. You agree that we will not be liable for failed, delayed, or misdirected delivery of, any information sent through the Service; any errors in such information; any action you may or may not take in reliance on the information or service.

OTHER LIMITATIONS

Currently, the Service is only available to residents of the United States. You may not subscribe, access, or attempt to access or use the Service from countries outside the United States.

You must be 18 years of age or older to receive messages. We reserve the right to require you to prove that you are at least 18 years of age if so requested.

ARBITRATION

These Terms and Conditions contain a predispute arbitration clause. By agreeing to these Terms and Conditions, and using the Service, you agree as follows:

• You and Mechanics on Wheelz are both giving up the right to sue each other in court, including the right to a jury trial, except as provided by the rules of the arbitration forum in which a claim is filed.

• Arbitration awards are generally final and binding; a party’s ability to appeal or have a court reverse or modify an arbitration award is very limited.

• The ability of the parties to obtain documents, witness statements, and other discovery is generally more limited than in court proceedings.

• The rules of the arbitration forum in which the claim is filed, and any amendments thereto, shall be incorporated into these Terms and Conditions.

• No person will bring a putative or certified class action to arbitration, nor seek to enforce any predispute arbitration agreement against any person who has initiated in court a putative class action; or who is a member of a putative class who has not opted out of the class with respect to any claims encompassed by the putative class action until: (1) the class certification is denied; (2) the class is decertified; or (3) the client is excluded from the class by a court. Such forbearance to enforce an agreement to arbitrate will not constitute a waiver of any rights under these Terms and Conditions except to the extent stated herein.

• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You agree that any controversy between you and Mechanics on Wheelz arising out of or relating to these Terms and Conditions, and the Service, and whether arising before or after the date of these Terms and Conditions, shall be arbitrated and conducted under the provisions and rules of the American Arbitration Association (AAA) If any party unsuccessfully resists confirmation or enforcement of an arbitration award rendered under these Terms and Conditions, then that party shall pay all costs, attorneys’ fees, and expenses incurred by the other party or parties in confirming or enforcing the award. Arbitration must be initiated by service upon the other party of a written demand for arbitration or notice of intention to arbitrate. Judgment, upon any award rendered by the arbitrator, may be entered in and by any court having jurisdiction.

Privacy Policy

Mechanics On Wheelz Effective Date: July 10, 2026 Last Updated: July 10, 2026

Mechanics On Wheelz (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit mechanicsonwheelz.com (the “Site”), use our services, or communicate with us.

By using our Site or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with us, request a quote, book a service, or sign up for communications:

• Contact information: name, email address, and mobile phone number
• Vehicle information: make, model, year, and service history relevant to the work requested
• Communication data: messages, service requests, and correspondence you send to us
• Text messaging opt-in data: your mobile number and consent status when you opt in to receive SMS communications from us
• Payment information: processed securely through third-party payment processors; we do not store full payment card details
• Website usage data: general technical information such as browser type and pages visited, collected automatically to help us maintain and improve the Site

We only collect information that is necessary to provide our services and communicate with you effectively.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage mobile mechanic service appointments
• Send appointment reminders, service updates, invoices, and related communications
• Respond to inquiries and provide customer support
• Send text messages (SMS) and emails you have opted in to receive
• Improve our services, Site, and customer experience
• Comply with legal obligations and protect against fraud or misuse of our services

We do not use your information for any purpose beyond what is necessary to operate and improve our services and communicate with you.

3. Text Messaging (SMS) Disclosure

If you opt in to receive text messages from Mechanics On Wheelz, your mobile number and consent will be used solely for the purpose of sending you service-related messages, appointment reminders, and other communications you’ve agreed to receive.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us, or by contacting us directly using the information in the Contact Us section below.

4. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to your information is limited to personnel and service providers who need it to perform their job functions or provide services on our behalf.

While we work to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell your personal information. We do not share your information with third parties for marketing or promotional purposes.

We may share limited information with trusted service providers (such as payment processors or scheduling software providers) solely to help us operate our business and deliver services to you. These providers are only permitted to use your information as necessary to provide services on our behalf and are not authorized to use it for their own marketing purposes.

We may also disclose information if required by law, to comply with legal process, or to protect the rights, property, or safety of our company, customers, or others.

6. Your Rights and Choices

You have the right to:

• Opt out of text messages at any time by replying STOP to any message
• Unsubscribe from email communications using the unsubscribe link included in our emails
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to any legal or operational requirements that may require us to retain certain records

To make any of these requests, please contact us using the information below. We will respond to your request within a reasonable timeframe.

7. Data Retention

We retain personal information only as long as necessary to provide our services, maintain business records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.